Information regarding international shipping methods, estimated delivery timelines, packaging standards, and product warranty coverage for Etelux / Vacuum Glovebox glove box systems and accessories.
Shipping & Delivery
We ship glove box systems, purification units, and accessories worldwide from our manufacturing facility. All shipments are professionally crated and prepared for international freight to minimize transit damage risk.
- Small Accessories (analyzers, pumps, hoses, gloves): Typically shipped via DHL / FedEx / UPS — estimated 3–7 business days after dispatch.
- Glove Box Main Units & Large Equipment: Shipped by air freight or sea freight (LCL/FCL) — estimated 7–30 business days depending on destination port and customs clearance.
- Packaging: Export-grade wooden crate with shock-absorbing inner protection; chamber interiors sealed and desiccant-packed.
- Incobot Terms: Usually EXW / FOB / CIF / DAP — specified on proforma invoice per customer request.
- Tracking: Tracking number / Bill of Lading provided upon shipment.
Note: Import duties, taxes, and customs clearance fees are the responsibility of the buyer unless otherwise agreed in writing. Please ensure your local import regulations permit laboratory equipment imports before ordering.
Product Warranty
Etelux / Vacuum Glovebox stands behind the quality and workmanship of all products we manufacture. Each system is fully tested prior to shipment.
- Glove Box Main Body & Chamber: 12-month limited warranty from date of delivery against defects in materials or workmanship under normal use.
- Purification Columns & Media: Consumable items — warranted to be free from defect upon receipt; replacement interval depends on usage conditions.
- Accessories (pumps, analyzers, clamps, hoses, gloves): Covered by original equipment manufacturer (OEM) warranty, typically 6–12 months.
- Electrical Components & Sensors: 12-month warranty covering manufacturing defects.
What Is Not Covered
- Damage caused by improper installation, misuse, neglect, or unauthorized modification
- Normal wear items (gloves, O-rings, purification media consumed in normal operation)
- Freight damage not noted on delivery receipt / not reported within 3 business days of receipt
- Failure resulting from operation outside specified environmental or electrical parameters
Warranty Claim Procedure
In the event of a suspected defect, please contact our technical support team with:
- Original order number / invoice
- Clear photos or video showing the issue
- Brief description of operating conditions and symptoms observed
Our engineers will evaluate and advise whether the issue can be resolved remotely, via spare part shipment, or requires on-site service (where available). Approved warranty repairs or replacements are provided at no charge for covered items.
Questions?
For shipping quotes, lead time confirmation, or warranty inquiries, please contact our sales team — we typically respond within 24 business hours.
Email: [email protected]